Terms of Service
Last updated: July 2026
These terms govern your use of the Raahi fleet-management software (the "Service"), operated by Urooj Shafait, United Kingdom ("Raahi", "we", "us"). By creating an account or using the Service you agree to these terms.
1. The Service
Raahi provides web and mobile tools to help transport operators manage vehicle checks, drivers, dispatch, documents, invoicing and compliance records. We may add, change or remove features over time to improve the Service.
2. Your account
- The Service is for business use by transport operators and their staff. You must be 18 or over.
- You are responsible for keeping your login details secure and for all activity under your account.
- You must provide accurate information and keep it up to date.
3. Subscription, trial & billing
- Raahi is billed weekly, per truck: £7.50 per truck per week for the first 5 trucks, then £4.99 per truck per week for each additional truck.
- New accounts start with a 14-day free trial. A payment card is required to start; you will not be charged until the trial ends.
- Unless you cancel, the subscription renews automatically each week and your card is charged.
- You can cancel at any time; your subscription runs until the end of the current paid period. Fees already paid are non-refundable except where required by law.
- We may change pricing with reasonable prior notice; changes take effect at your next renewal.
- Payments are processed by Stripe; your card details are handled by Stripe and not stored by us.
4. Your data
You own the data you put into the Service. You grant us the limited licence needed to host and process it in order to provide the Service. You are responsible for ensuring you have the right to upload the data you enter, including personal data about your drivers and staff, and for informing them as required by data-protection law. Our handling of personal data is described in our Privacy Policy.
5. Acceptable use
You agree not to misuse the Service — including no unlawful use, no attempts to break, copy, resell or reverse-engineer the Service, and no uploading of malicious or infringing content.
6. Compliance responsibility
Raahi is a tool to help you record and manage compliance. It does not replace your own legal duties. You remain solely responsible for meeting DVSA, operator-licence, drivers'-hours and all other legal requirements that apply to your operation. Guidance shown in the app is for convenience only and is not legal advice — always follow the latest official DVSA / gov.uk rules.
7. Availability
We work hard to keep the Service available and reliable, but it is provided "as is" and "as available" without guarantees of uninterrupted operation. We may carry out maintenance and updates from time to time.
8. Liability
To the extent permitted by law, our total liability to you for any claim arising from the Service is limited to the fees you paid us in the 3 months before the claim. We are not liable for indirect or consequential losses, or for loss of profit or data. Nothing in these terms excludes liability that cannot be excluded by law.
9. Termination
You may stop using the Service and cancel at any time. We may suspend or end access if these terms are breached or fees are unpaid. On termination you may request an export of your data within a reasonable period, after which we may delete it.
10. Changes to these terms
We may update these terms from time to time. Material changes will be posted here with an updated date; continued use means you accept the updated terms.
11. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.
12. Contact
Questions about these terms: urooj_shafait292@hotmail.com.